International Insights - Collaborating On Vulnerability & Inclusion, Sydney

Mon 18 March 2019 @ 1:30 pm - 3:30 pm FREE!
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International Insights - Collaborating On Vulnerability & Inclusion, Sydney - EY - Sydney - NSW
As a Founding partner of TCP, and in conjunction with EY, we’d like to invite you to an exclusive partner only event for Senior Leaders to discuss global and national learnings on supporting customers who are experiencing vulnerability. With special guests Martin King and Leigh Smyth from Lloyds Banking Group in the UK, this intimate event will be an opportunity for a two way conversation on how different industries, sectors, states and countries are tackling this complex issue.

Registration is limited to 2 per organisation and space is limited so register today.

Guest Bios

Martin King - Head of Customer Vulnerability, Lloyds Banking Group, UK

Martin King has driven Lloyds Banking Group’s Customer Vulnerability agenda for the past four years. Martin is responsible for setting the Lloyds Banking Group strategy for vulnerability, overseeing delivery in business areas and transformation, and leading the external engagement with key stakeholders such as regulators, MPs and media. In addition to his Lloyds Banking Group commitments, Martin is the Chair of the Vulnerability Group at UK Finance which brings together the banking industry to drive collaboration and improve standards. Prior to his time leading vulnerability, Martin undertook a number of branch leadership and customer facing roles having joined the Group in 2000.

Leigh Smyth - Responsible Transformation and Inclusion Director, Lloyds Banking Group UK

Leigh has a passion for tech and data for good and has pioneered a new function for the UKs largest Bank, Lloyds Banking Group, Responsible Transformation. Leigh currently leads the Lloyds Banking Group transformation approach to all inclusion and diversity as well as running multiple programmes using tech and data for good for the banks customers, communities, colleagues and cross sector partnerships.

Leigh joined Lloyds Banking Group in 2012 as Head of Digital Inclusion, establishing and leading the digital inclusion agenda on behalf of the Group. In this role she built Europe's largest digital advocacy network of over 24,000 Digital Champions and also leads the development of the UK’s only behavioural analysis into the digital capability of SMEs, Charities and 1 million Consumers– the Lloyds Bank Digital Indexes. These annual reports are now used by both central and local Government as the UK benchmark for digital capability.

Leigh’s passion for digital for good started during her career in retail, where as Innovation Lead for PC World Leigh launched the first UK computing for children range with Dixon Stores Group. Following this Leigh then moved to the public sector, helping to lead and design the UK Government Home Access Scheme which Prime Minister Gordon Brown announced in 2010 and saw half a million low income families access the power of digital at home. Leigh then joined the UK Digital Champion Baroness Lane Fox in her challenge to remove the digital divide and was appointed as Managing Director for ‘Race Online 2012’. This involved running the organisation including the partnership campaign and the production of the Manifesto for a networked nation, launched with the Prime Minister David Cameron with over 1000 organisations signing the pledge. Leigh is also an entrepreneur, successfully starting a company in her local town of Northampton and mentoring local talent to run their own local business.

Leigh has won several awards for her work and recently been recognised with an award for Outstanding Achievement by Women in Banking & Finance of which she is now an executive board member. Leigh is also a UK Top Ten Digital Leader and a considered thought leader for UK tech inclusion.

Please contact should you have any questions.
Mon 18 March 2019
1:30 pm - 3:30 pm
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200 George St,
2000, Australia